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Quality Assurance Specialist, Professional Services

Experience: 5+ years | Location: Chicago, IL

We are looking for talented quality assurance experts to join our newly formed Professional Services team, based in both our Chicago, IL and Sydney, Australia offices. 

This is a rare opportunity to span all aspects of the quality assurance spectrum. Working in an Agile-based project environment, this role will be accountable for design, estimation, execution and regression for multiple concurrent engagements. The work will vary from minor enhancements to full white-label packaging so, the ability to remain calm and methodical in a fast-paced environment is essential for success.

Reporting to the Head of Professional Services and working closely with the onboarding, client success and product teams, this position provides an exceptional opportunity to hone your QA skills on every level.

  • Accept accountability for the effective testing of client projects
  • Scope test effort and report on delivery to plan on engagements
  • Handle multiple concurrent engagements across a variety of clients
  • Maintain a thorough understanding of Practifi features and functionality (incl. upcoming product roadmap)
  • Work with the product quality assurance team to maintain alignment with, and evolve, the Practifi QA framework
  • Document in detail any identified product defects and refer to the relevant product teams for rectification
  • Accurately record detail of time utilization for billing purposes
  • Smart, ambitious and motivated self-starter that doesn’t take themselves too seriously
  • Strong team spirit and able to work effectively in collaboration with others
  • 5+ years as a QA specialist in a SaaS B2B or consulting environment
  • Proven history of on-target delivery following Agile project disciplines
  • Strong test-case analysis and documentation experience
  • Excellent written and verbal communication skills
  • Strong technical acumen across the full software development lifecycle, release management knowledge highly regarded
  • Strong understanding of the broader financial services market and, with experience in wealth management/financial planning firms highly regarded
  • Experience testing on the use of the Salesforce platform is highly regarded
  • Experience working with the Atlassian product suite
  • Voracious appetite for self-development
  • Health Insurance Benefits
  • Dental Benefits
  • Vision Benefits
  • Flexible Spending Account (FSA) or Healthcare Savings Account (HSA)
  • Disability Insurance
  • Life Insurance
  • Generous PTO including vacation, sick, and personal days
  • Family Medical Leave (FMLA)
  • Flexible Work Schedule
  • Paid Holidays
  • Laid-back office, casual attire
  • Modern, open office floor plan
  • Monday breakfast & Thursday happy hour
  • Flavored water on tap
  • Cold-brew coffee on tap
  • Office snacks & fruit
  • Company outings
  • On-site gym
  • Job training/conference stipend
  • Commuter Benefits

This is a permanent full-time position. It is offered under a common-law employment agreement with the accompanying employee protections.

The remuneration associated with the role will be individually negotiated with the successful applicant and will be based on experience and fit for the role. 

Practifi’s success as a business management platform depends on a strong commitment to diversity, equity, and inclusion. As an equal opportunity employer, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly enouraged to apply. 

Interested in the role? Apply today!

Send your resume and cover letter to We’ll be in touch if your profile is a good fit for the role.